MCO Luxury Transportation

 Terms and Policies

Introduction

Welcome to MCO Luxury Transportation, your trusted limousine and luxury ground transportation provider in Central Florida.
Please read these Terms and Policies carefully, and before booking your reservation, review all related pages such as About Us, Orlando Airport Transportation, FAQs, and Our Fleet. we guarantee you will get superb service.

By confirming your reservation through email, phone, website, or payment, you acknowledge and accept all terms, conditions, and policies described below.

If you have any questions, please contact us at:
📞 MCO Luxury Transportation: (321) 684-7300
🌐 mcoluxury.com/contact-us

"MCO Luxury Transportation in Central Florida airport limo service"

1. Reservation and Payment Policy – MCO Luxury Transportation in Central Florida

Every reservation requires a 50% non-refundable deposit at the time of booking. We mark each reservation as “Temporary Confirmed” until the balance is fully paid.

The remaining balance must be paid according to the following schedule:

  • Sedans & SUVs: 48 hours before pickup.

  • Vans: 72 hours before pickup.

  • Limousines, Mini Buses, and Coach Buses: 7 days before pickup.

If we do not receive the balance by the due date, the system automatically cancels the reservation. Therefore, as stated above, the deposit remains non-refundable.

We process all payments securely. By providing payment information, you authorize MCO Luxury Transportation or Superb Trans LLC to charge your card for confirmed trip costs. These may include waiting time, tolls, parking, gratuities, and any damages, if applicable.

Furthermore, advance payments ensure scheduling accuracy and service priority during high-demand seasons.

"Secure payment MCO Luxury Transportation in Central Florida"

2. Cancellation Orlando Airport Transportation Services

To provide fair scheduling for all clients, we apply the following cancellation rules:

  • Sedans & SUVs: Cancel at least 48 hours before pickup.

  • Vans: Cancel at least 72 hours before pickup.

  • Limousines, Mini Buses, and Coach Buses: Cancel at least 7 days before pickup.

  • Weddings, Proms, and Special Events: These reservations are non-refundable once booked.

Deposit Policy: Deposits are non-refundable under any circumstances, even when the cancellation occurs before the final payment date.

In addition, if you complete only one leg of a round-trip (for example, one-way finished), the return leg remains non-refundable, even if you cancel it within the eligible period.

No-Show Policy: If a passenger leaves the pickup location without contacting the company or fails to communicate with the chauffeur, the full fare will apply. Consequently, no refunds or credits will be issued.

3. Vehicle Type and Substitution

To maintain reliability, we may upgrade the vehicle type at no extra charge whenever scheduling or maintenance requires it.
We always provide a vehicle of equal or higher class.

Moreover, once the service is completed, clients cannot dispute or request refunds regarding vehicle type adjustments, as long as the trip was provided successfully.

4. Damage and Cleaning Fees – Luxury Limo Services in Central Florida

Clients accept full responsibility for any damage to the vehicle caused by themselves or their party.
Additionally, we enforce the following fees to maintain quality standards:

  • Cleaning Fee: Minimum $200 for excessive mess (spills, stains, etc.).

  • Smoking Fee: $500 for smoking or vaping in any vehicle (strictly prohibited by law).

  • Sanitation Fee: Minimum $150 for biohazard or deep cleaning.

As a result, we encourage every passenger to treat our vehicles with care and respect.

5. Liability Disclaimer – MCO Airport Limousine Service

MCO Luxury Transportation do not assume responsibility for:

  • Delays or interruptions caused by weather, traffic, accidents, or mechanical issues.

  • Lost, stolen, or damaged personal belongings left inside vehicles.

  • Reduced air-conditioning performance during extreme temperatures above 90°F.

If a breakdown occurs, we promptly dispatch another vehicle and strive to complete your trip within a reasonable time. Nevertheless, please understand that certain delays may be unavoidable.

6. Wait Time and Meet & Greet – MCO Luxury Transportation in Central Florida

We provide complimentary waiting time after flight arrival to ensure convenience:

  • Domestic Flights: Up to 15–20 minutes.

  • International Flights: Up to 30–40 minutes.

After this period, waiting time charges apply as follows:

  • Sedans/SUVs: $2 per minute (not exceeding $95 per hour).

  • Vans/Limousines: $4 per minute (not exceeding $190 per hour).

Meet & Greet Service is mandatory due to airport regulations and applies to specific vehicle types.

If you cannot locate your chauffeur, please call immediately at (321) 684-7300.
Otherwise, leaving the pickup area without calling results in a No-Show charge for the full fare.

"Meet and Greet MCO Luxury Transportation in Central Florida"

7. Child Safety Seats – Family Transportation Orlando

We provide child safety seats upon request for $12 per seat per trip.
Parents or guardians must install the seat properly, following both federal and state laws.

Moreover, early requests for child seats help us guarantee availability for your trip.

child safety

8. Additional Provisions – Luxury Transportation in Central Florida

We strive to keep our services transparent and consistent.

  • Overtime: Charged after a 15-minute grace period beyond the scheduled time for non-airport pickups.

  • Hourly Charters: Charged hourly; partial hours are not prorated.

  • Passenger Capacity: Each vehicle must remain within its legal seating capacity.

  • Amenities: Complimentary water and ice are available upon request in the booking form. Other special requests may carry additional charges.

Furthermore, we regularly monitor road conditions and scheduling to ensure comfort, safety, and punctuality.

9. Credit Card Authorization – MCO Luxury Transportation in Central Florida

By signing below or confirming electronically, you authorize MCO Luxury Transportation  to charge your card for the agreed services.

Customer Name: _________________________  Phone: ____________________
Billing Address: _________________________  ZIP Code: _______________
Card Number: ___________________________  Exp. Date: _______________
Email Address: __________________________  CVV: _____________________
Authorized Signature: ____________________  Date: ____________________

Note: Receiving this agreement or a trip confirmation by email counts as electronic acceptance of all terms. Therefore, customers waive the right to dispute any charge that conflicts with these stated policies.

10. SMS and Privacy Policy – MCO Luxury Transportation in Central Florida

We collect phone numbers for reservation and SMS purposes only.
We never share, sell, or distribute phone numbers for marketing or external use.

All communication remains confidential and serves solely for operational coordination.
In conclusion, Reading this Terms And Policies means your privacy and trust remain a top priority.

contact us

✅ For assistance or clarification:
📞 (321) 684-7300
🌐 mcoluxury.com/contact-us